In this workshop we will be exploring ways of building and maintaining positive relationships with parents by building rapport and understanding with challenging individuals.
We will be exploring a range of topics including:
• Verbal Skills: Using Words and Intonation Powerfully.
• Rapport Building with Parents
• Creating a Positive Relationship
• Structuring your Parent Conversations
• Drawing the Line – Saying ‘No’ to Parents
• Grace under Pressure – Working with Angry Parents
• Developing a Confident and Assertive Mindset